Assistant Service Centre Manager

To provide support for the Regional Service Manager with regards to helping to manage the Service Centre Operations. This will include ‘day to day’ attention, focused efforts towards the delivery of outstanding customer service and providing a professional business image.

Customer Service

• Deliver agreed policy and levels of customer service for external and internal customers.
• Responsible for raising the profile of customer service ethos at all levels to all employees
• Accepts responsibility for the centre and ownership for making and managing local decisions and promoting agreed change.
• To establish effective close relations with local customer base.
• To provide to the Service Centre Manager weekly/monthly status reports on vehicles in repair, including target completion versus actual output completion.
• To ensure self or member of team communicates with customers effectively providing a regular status report on state of repair.

Operational Effectiveness

• Identifies opportunity for continual cost savings and efficiencies with recommended actions – labour utilisation.
• Help develop and grow the service & repair business ensuring timely output to the required high levels of quality whilst maintaining or exceeding profit/revenue targets.
• Ensure all activities comply with company policy and procedures.
• Ensure workshop practices are constantly reviewed / revised to achieve optimum levels of service.
• Performs with thoroughness, diligence and drives their own and other actions with clear purpose.
• Generates a “team” environment where staff help each other and recognise that they individually have a responsibility.
• Accepts responsibility for the performance of centre/operations and the growth and contribution of the team.

Management & Welfare of Staff

• Ensure self and staff operation in line with company policies/procedures and best practice.
• Ensure that the site and workshop areas are ISO, IRTECH & H&S compliant in line with DE procedures and process
• propose the training needs of staff as identified
• Regularly provides feedback on staff performance to Service Centre Manager
• Active support of all staff recognizing them for their efforts.
• Support the team in understanding their jobs and associated responsibilities.
• Recruitment of employees, operating within policies and procedures
• Actively promote a strong team working ethic throughout the Service Centre, with good levels of employee engagement, being especially aware of the need for team work at peer level.
• Employee Relations - deal with any issues arising within the team, including absence, return to work interviews, timekeeping, poor performance and misconduct, ensuring any disciplinary action taken complies with company policies and procedures.

• Deliver excellent internal and external customer service and maintain strong customer relationships.
• Support the effective daily running of the Service Centre, ensuring high-quality and timely output.
• Promote and maintain a safe, compliant, and well‑organised workshop environment. Lead, support, and engage the team, ensuring clear communication, development, and performance management.
• Identify and implement opportunities for efficiency, cost savings, and continuous improvement.
• Ensure compliance with all company policies, quality standards, and environmental procedures.
• Be flexible to meet business needs, including travel and additional duties when required.